FAQ’s

To provide you with the best customer experience, your feedback is always welcome.
If you have any questions, please feel free to contact us at:
📧 mirzapurcarpetofficial@gmail.com

Q: Is COD (Cash on Delivery) available?

Ans: Yes, Cash on Delivery is available with advance payment. Customers are required to pay a small advance amount to confirm the order, and the remaining balance can be paid at the time of delivery.

Q: How long will it take for my order to arrive?

Ans: Orders usually take 2 to 6 business days to arrive. Delivery time may vary depending on product availability and shipping location.

Q: Is shipping really FREE?

Ans: Yes, shipping is completely FREE all over India.

Q: Do you offer returns or refunds if there is an issue with the product?

Ans: Yes, we offer a 5-day return and refund policy in case of damaged or defective products.
Please refer to our Return & Refund Policy for complete details.

Q: How long does it take to receive a tracking number?

Ans: Tracking details are usually shared within 1–2 business days after order confirmation.

Q: Will I receive an order confirmation after placing my order?

Ans: Yes, all customers receive an order confirmation after placing their order.
If you do not receive confirmation within 12 hours, please contact us.

Q: Who can I contact if I have an issue with my order?

Ans: For any order-related queries, please email us at:
📧 mirzapurcarpetofficial@gmail.com

Q: What payment methods do you accept?

Ans: We accept:

Credit Cards

Debit Cards

UPI

Net Banking

Cash on Delivery (with advance payment)

Q: Is checkout on this site safe and secure?

Ans: Absolutely. Our website uses secure payment gateways to ensure that all transactions are safe and protected.

Q: How can I cancel my order?

Ans: To cancel an order, please email us your order number within 12 hours of placing the order at:
📧 mirzapurcarpetofficial@gmail.com

Please note: Orders that have already been shipped cannot be cancelled.