Refund policy
At Mirzapur Carpet, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.
🔁 RETURNS & EXCHANGES
We accept returns and exchanges within 5 DAYS of delivery.
Returned items must be new, unused, and in original packaging.
Returns or exchanges are accepted only in case of damaged or defective products.
We do not accept returns for any other reasons.
📹 Return Authorization Process
To initiate a return or exchange:
1. Contact us for a Return Authorization.
2. Share a clear video of the damaged or defective product for verification.
3. After verification, we will generate a return authorization.
⚠️ Returns are accepted only for items purchased directly from our website.
🔄 Exchange Process
To exchange an item, please place a new order for the desired product.
Contact us with your order number, and we will process the return authorization for the previous item.
💰 REFUNDS
Once the returned item is received and approved, the refund will be processed.
Refunds may take 3–5 business days to reflect in your original payment method.
If you do not receive your refund within this timeframe, please contact us.
📧 Email: mirzapurcarpetofficial@gmail.com
We do not accept returns or refunds for the following reasons:
Buyer no longer wants the item
Change of mind after placing the order
Once an order is placed, it becomes a legally binding agreement to purchase the product. Please ensure you are confident before placing your order
🚫 CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at:
📧 mirzapurcarpetofficial@gmail.com
If the order has already been shipped, cancellation will not be possible. In such cases, our Return & Refund Policy will apply.
📩 CONTACT US
For any return, refund, exchange, or cancellation queries, reach out to us at:
mirzapurcarpetofficial@gmail.com